Privacy Statement

The Use of Personal information
If you register with, or send information via Cranberrynet.com, we will treat you as having consented to our using your personal data in the manner described in this Policy. If you do not register, the personal data we collect from you will be limited to that which you give us in order to enter into any transactions online. We will use that data in order to facilitate that transaction and for no other purpose.

Email addresses
We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on Cranberrynet.com. We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond Cranberry UK Limited without your explicit permission.

However, we will use email to send you messages about outstanding orders, faults and service issues. We may also use email to keep you up to date with news about your current services, as well as anything you show an interest in, either online, or through other contact with Cranberry UK Limited. If you do not want to be kept informed in this way by email, please let us know.

Disclosure of information
Cranberry UK Limited takes all reasonable care to prevent any unauthorised access to your personal data.

The personal details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information taken from you while you are using this website, will NOT be passed to ANY organisation beyond Cranberry UK Limited to be used for marketing purposes.

If you want to know exactly what personal information Cranberry UK Limited holds on you, you can obtain it. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following address, enclosing a cheque for the administration fee of £10 made payable to Cranberry UK Limited under the terms of the Data Protection Act.

Data Access Manager, Cranberry UK Limited, 8A Bartlett Street, Bath, BA1 2QZ

Security
We are serious about guarding the security of your personal data and the details of any transactions you make.

Your billing account number is a sensitive piece of information, please be sure to keep this information safe and do not share it with others.

The Use of Cookies
The Cranberrynet.com website creates a 'cookie' when you first register online. A 'cookie' is a piece of information, like a tag, which some websites create against your PC. Our 'cookie' stores some basic information which helps us to identify if you have visited the site before and if you have provide you with some personalised content such as welcoming you by name if you have supplied this in a previous visit. However, as it is based on your PC, we will not find the 'cookie' if you visit Cranberrynet.com from a different PC to the one you registered on.

Cranberry UK Limited’s use of 'cookies' includes the following assurances:

No information regarding your telephone number, account or payment details is included in the cookie or can be accessed using it.

They do not collect any personal information regarding the use of your PC or Internet browsing in any way.

If you do not want a cookie to be created on your PC, web browsers such as Netscape and Internet Explorer provide the option to disable them.

Third party sites
Third party Internet sites that you can link to through Cranberrynet.com are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Cranberry UK Limited accepts no responsibility or liability for these sites.

Managing your contact with Cranberry UK Limited
If you would like to stop unsolicited telemarketing calls from Cranberry UK Limited and other companies, please contact the Telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days.

If you would like to stop unsolicited direct marketing mailers from Cranberry UK Limited and other companies, please contact the Mail Preference Service on 0345 034599 and ask for a registration pack. Direct marketing mailers should decrease after 3 months. (Remember to re-register if you change your address.)

If you would like to stop unsolicited marketing facsimiles (faxes), please contact the Fax Preference Service on 0845 0700702 and register your fax number(s). Direct marketing faxes should stop after 28 days. If you are an individual consumer or a sole trader, it is illegal to send you such faxes unless you have given explicit permission to the sender.